Carol Nixon, EDUCAUSE Review
Accountability measures in higher education have shifted dramatically from enrollment to completion, given persistent disparities in persistence across race, ethnicity, and income.Footnote1 Institutions of higher education across the United States have dramatically increased their investments in technology-mediated advising as a key component of holistic student-support systems. And since 2020, the pandemic has magnified concerns about equity, given resource disparities across students and institutions. Some students struggle to access essential technologies, not only for advising and support services but also for teaching and learning. Although some exemplary institutions have successfully transformed their student support and advising systems and demonstrated significant gains on key institutional indicators, these improvements have not materialized widely.
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