Online Learning Update

April 30, 2021

Dartmouth Employs AI Virtual Assistant to Support Students and Faculty

Filed under: Online Learning News — Ray Schroeder @ 12:05 am

Rhea Kelly, Campus Technology
Dartmouth College has deployed an artificial intelligence solution from Aisera to enhance communication with students and faculty during COVID-19. The virtual assistant, dubbed the Dart InfoBot, can answer support requests in natural language either via Slack or on the institution’s client services portal. Aisera’s AI Service Desk automates answers to common support questions, providing a user experience that’s designed to be personalized, context-aware and conversational, according to the company. Using the self-service technology with its user base of 10,000 faculty and students, Dartmouth was able to improve auto-resolution of support requests by more than 60 percent, with a mean time to resolve of just 50 seconds.

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