by Distance-Educator
Plan-Do-Study-Act (PDSA) is a continuous improvement process that can be used to inform practice in online education. This article describes how the PDSA cycle was used to enhance a new online health policy course in an accelerated online Registered Nurse- to-Bachelor of Science (RN-BS) program at one Southeastern University. A General Questions Forum (GQF) was used as the central repository for student questions. Questions (n=61) in the form of textual data were analyzed for similarities and differences and five themes were identified: (a) clarifying information, (b) figuring it out, (c) using technology and tools, (d) seeking confirmation, and (e) needing more information. Actions to improve the course included clarifying directions, facilitating transfer of knowledge, strengthening the link to technology support, providing opportunities for feedback, and improving course navigation.
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