By JAD MOUAWAD, New York Times
Airlines have made great technological leaps in recent years, allowing passengers to check in from home or download boarding passes on their smartphones. But if you’ve ever been stranded at an airport during a raging thunderstorm, chances are you will end up standing in a long line watching a gate agent typing furiously on an outdated computer.
http://www.nytimes.com/2010/06/05/business/05air.html?src=busln
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