by Lawrence Biemiller, Chronicle of Higher Ed
As email and other information services migrate to the cloud, colleges’ information-technology employees are spending less of their time running complex in-house systems and more helping faculty members and administrative colleagues—as well as students—make the most of services provided by companies like Google. That shift puts a premium on the employees’ “soft skills” in communication, relationship building, and project management rather than on technical expertise. That’s one finding of a report, “Today’s Higher Education IT Workforce,” based on a survey of more than 2,000 people by Educause, the education-technology organization.
http://chronicle.com/blogs/wiredcampus/college-it-employees-face-shifts-in-responsibilities/50073
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