Ashley A. Smith, EdSurge
Tens of thousands of online California students are no longer at risk of losing federal financial aid after the state moved quickly to create a new system for addressing complaints from students against out-of-state colleges and universities. The California Department of Consumer Affairs responded by creating a complaint system for those students. The department already has a process for receiving complaints from students enrolled in for-profit colleges and universities. The new set-up satisfies federal requirements, said Russ Heimerich, deputy secretary of communications for the state Business, Consumer Services and Housing Agency, which oversees the consumer affairs department, in an email. “This will be our permanent solution.”
https://edsource.org/2019/california-finds-solution-to-save-distance-learners-financial-aid/615662
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