By Dian Schaffhauser, Campus Technology
Blackboard is expanding its footprint in the services and support arena with the purchase of Presidium, a company that provides call center support services to hundreds of higher education clients. Presidium offers three lines: call services for front office and technical support, process improvement, and managed technology for moving applications online. That service has included support for multiple institutional applications, including Blackboard Learn. As a result of the acquisition, Blackboard said it will now be able to help customers with recruitment and enrollment of students, assessment of financial aid eligibility and disbursement of awards, student registration and advising, and development of retention programs and degree completion efforts.
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