by Joanna Lyn Grama, EDUCAUSE Review
Interviewed members of the IT Issues Panel believe that higher education IT organizations are going through a period of great change and may even be in the throes of an identity crisis. Are higher education IT departments utilities, or are they service organizations that provide leadership? Taking a proactive stance and remaining adaptable are two ways to deal with ongoing transformations.
http://www.educause.edu/ero/article/transformative-period-higher-education-it-having-identity-crisis
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