by Ethan Edwards, ATD
Instructional designers often throw up their hands in despair when faced with repetitive compliance training. Regulations often require employees to successfully complete periodic recertification in all sorts of areas, ranging from diversity to blood borne pathogens to corporate ethics. “I can’t do anything to make this interesting,” is the standard complaint. Other designers may grumble, “The content is set and we can’t change it.” Sometimes, the situation is even worse; SMEs and legal departments treat the content as though it is sacred text to be preserved and glorified—even if no one really understands it. Whatever the specific situation, learners often rebel when forced or at least expected to find the same thing interesting year after year. The result is training that learners try to avoid and designers try to excuse.
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