Meredith Trimble, Government Loop
Digital maturity in the public sector, however, isn’t just about internal strategies. All areas of government interaction with data, including operations, connecting with partners, and connecting with residents, benefit from modern technologies that are prevalent in our everyday private lives.
Full digital maturity in resident engagement includes:
Customizable, mobile, digital experiences with government that match private-world experiences;
Public self-service to conduct business through a single, constituent portal 24/7, or self-report issues; and
Public access to the same quality of real-time data surfaced through effective internal data sharing and aggregation.
https://www.govloop.com/community/blog/why-you-should-pair-ai-with-open-data/
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