Educational Technology

January 18, 2011

Google will now pay Apps users for all downtime, no matter how short

Filed under: Educational Technology — admin @ 12:35 am

by Martin Bryant, the Next Web

Google Apps users requiring rock-solid stability have some pleasant news today, Google will now compensate its paying users for any downtime to the cloud-based office suite whatsoever. As much as their users would prefer them to never be down, Web-based services do occasionally break down. 

With the cloud-based office solutions market becoming increasingly competitive, Google’s deal is the first time that a provider of such services has offered 100% uptime, with compensation for any break in service however small. Until now, Google has had a 99.9% Service Level Agreement with its Apps customers,meaning that it would pay compensation for any unscheduled downtime suffered, but any routine maintenance, or breaks in service of up to 10 minutes, would not be covered.

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