World Economic Forum
From transportation solutions to video-streaming applications, artificial intelligence (AI) permeates almost every aspect of our lives. This includes government, where AI is increasingly making an impact. Consider the two examples below:
- Emma chatbot: US Citizenship and Immigration Services receives a considerable amount of service requests daily. In response, a chatbot named Emma was deployed to address immigration questions. Emma, which can operate in both English and Spanish, handles more than a million immigration queries a month.
- Firebird framework: Co-developed by Georgia Tech and the Atlanta Fire Rescue Department, Firebird helps the City of Atlanta prioritize buildings for inspection according to the building’s risk of fire.
5 challenges for government adoption of AI
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