Stephen Somerville, Training Journal
Amidst all the talk of how artificial intelligence, automation and robotics are reshaping the workplace, it’s easy to overlook the humble ‘soft skill’. In way of definition, the English Cambridge dictionary says soft skills are: “people’s abilities to communicate with each other and work well together”. In practice this requires a multitude of qualities, including but not limited to: creative thinking and problem solving, analytical skills and critical thinking, ethics and integrity.
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