by Converge
Oracle did online interviews in May with 1,003 U.S. college and university students and 181 U.S. higher education administrators to find out more about their experience with student services.* These services were found to have a direct impact on 66 percent of students’ and 89 percent of administrators’ overall satisfaction with a college or university. More than half of students surveyed agreed that their college or university meets their customer service expectations, particularly in the areas of system availability and ease of information access. And the student service offices of admissions and class registration/enrollment received the highest ratings. However, three areas need improvement: mobile readiness, service personalization and information security. Of the people surveyed, only 27 percent of college administrators and 39 percent of students ranked mobile access to student services as “very good.”
http://www.convergemag.com/college-career/Student-Mobile-Services-User-Friendly.html
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