By Joanna Chau, Chronicle of Higher Ed
At community colleges, enrollment in online programs is growing at a faster pace than in traditional courses, and that means new challenges for administrators who must now provide student services and other support in a virtual realm. That’s according to a new survey by the Instructional Technology Council. In this year’s survey, college administrators ranked “adequate student services for distance-education students” as their greatest challenge, raising it two spots from No. 3 in the previous year’s survey. For the past seven years, “support staff need for training and technical assistance” has been the biggest obstacle identified by administrators answering the survey. Other challenges included adequate assessment of distance-education classes, compliance with new financial-aid requirements, and operating and equipment budgets.
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