Online Learning Update

November 11, 2017

Making Job-Training Software People Actually Want to Use

Filed under: Online Learning News — Ray Schroeder @ 12:07 am

by Elizabeth Woyke, MIT Technology Review

A number of workers face the same situation: they’d like to boost their salaries and improve their career prospects by working in technology, but they lack technical skills and don’t know how to acquire them. There are, of course, conventional ways to pick up that knowledge, including reading textbooks, watching educational videos, taking in-person classes, and finding industry mentors. But San Francisco–based Salesforce—one of the world’s largest software companies, with $8.4 billion in annual sales—has found that self-guided, online, interactive training is an effective way to teach skills to its 26,000 employees worldwide. Its main tool is Trailhead, which the company developed in 2014 and began deploying for internal training in 2016. Today, all Salesforce employees are encouraged to use the platform.

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