by BILL LEUKHARDT, Currant
Reference librarians are familiar with queries like “What is Bulgaria’s principal export?” More frequently now they’re also handling questions like “How do I find the book I just downloaded?” “We get more and more questions like that daily from patrons,” said Pam Kelly, the Wethersfield Public Library supervisor in charge of technology and making sure the library isn’t left behind as things change. “People ask us to explain how to use Kindles, Nooks, iPads, tablets — all different devices. The staff has to know a lot. And there’s always more to learn.” The printed book still rules in libraries, but more and more libraries are acting as a digital gateway, playing roles in two worlds — the tangible and the cyber.
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