Rethinking Student Services to Support Adult Learners

by Matthew Rascoff and Eric Johnson, Evolllution

Within the University of North Carolina system, where 47 percent of our students took at least one online course last year, we’re starting to think more carefully about how to keep high-quality online coursework within reach of working adults. That means being creative and thoughtful in shaping the student experience. Consider library services. It’s easy to assume that all of our students can easily access digital textbooks, especially for online courses. But adult learners may live in a house with a shared computer, or in a rural area where internet access is spotty, or work a job where they can’t carry around a laptop

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