by Jennifer Sayre, Edutopia
Just offering online courses doesn’t guarantee that the program will be successful or the best option for your students. The most important quality of an online program is the staff’s ability to know their students personally, something that many online schools simply can’t do. To have that, you need innovative teachers who will recognize the need for — and make the effort to build — authentic relationships through communication. For these innovative teachers, one key to success is building a repertoire of tools that allow you to have authentic communication with your online students. There are two types of communication: one-way and two-way. Both are very important.
http://www.edutopia.org/blog/communication-building-relationships-online-programs-jennifer-sayre
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