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Online Learning News and Research
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Wednesday, August 14, 2002
http://www.syllabus.com/syllabusmagazine/article.asp?id=6591 When Online Services Reflect Bad Policies Sally M. Johnstone For years, students have been held captive by institutional policies and practices that have not been holistically designed. Students have been going from office to office on campus to get the advice of the only people who know how to fill out a financial aid form correctly for veterans, for example, or whether a course offered every third term is really the only one that can be used to fulfill a unique degree requirement. When students first began working with institutions electronically, planners quickly realized that they would need to be able to collect tuition and fees online. They were also fairly fast to recognize that institutions needed Web sites that would enable students to easily find which courses they could take at a distance. Now they are realizing that there are a lot of other online services that students would like to have, but few have succeeded in providing them in a usable manner....
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