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http://giorgio.emeraldinsight.com/vl=1266053/cl=14/nw=1/rpsv/cgi-bin/linker?ini=emerald&reqidx=/cw/mcb/02640473/v20n1/s3/p22

Reference anytime anywhere: towards virtual reference services at Penn State
Lesley M Moyo

Abstract: Discusses how technological developments in libraries have led to the emergence of new service paradigms. Reference services are receiving prime attention as librarians strategically position themselves to serve users who are entering the library both through the physical gateway and the electronic gateway. Recent trends in electronic libraries, with particular reference to academic libraries, point to the need to provide value-added library services to support virtual communities in their access to, and use of the exploding body of electronic sources....

  posted by Ray at 6:51 AM permanent item link   

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