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Online Learning News and Research
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Sunday, March 17, 2002
http://www.westga.edu/~distance/ojdla/winter44/prestera44.html Organizational Alignment Supporting Distance Education in Post-secondary Institutions Gustavo E. Prestera M.B.A., Leslie A. Moller Ph.D. Pennsylvania State University, Instructional Systems Program Abstract Leveraging Internet technologies, distance education is enjoying a renaissance of sorts. With its newfound popularity come greater resources as well as higher expectations and greater scrutiny. If distance education programs are to support their dramatic growth and outlive the hype, they must demonstrate performance results. Performance, however, does not just happen. High quality organizations actively support performance through processes, structures, and feedback systems that are aligned with organizational goals. In presenting recommendations for performance-oriented approaches, an established model of organizational alignment is applied to distance education in postsecondary institutions. The model facilitates the analysis of goals, structure, and management practices across the organization, its processes, as well as the work and workers involved. Also presented are performance improvement strategies such as benchmarking and documenting workflows, setting clear expectations, and developing feedback systems. Distance education practitioners can use the organizational alignment model and the strategies discussed to design a new program or transform an existing one....
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