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Online Learning News and Research
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Saturday, October 13, 2001
http://www.westga.edu/~distance/ojdla/fall43/gibbons_wentworth43.html Virtual Advising: Delivering Student Services Linda Wagner, Assistant Director for Retention Programs State University of West Georgia Introduction In the increasingly digitized world of higher education, student support services such as advising more often than not have lagged behind the infusion of technology into the curriculum. With a growing nontraditional, working student population, more students utilizing distance education options, and limited student services resources, advisers are looking at ways to use technology to assist with the process of academic advising. An investigation of current online support services shows that colleges and universities vary in their development of web based services. For those who are just beginning to assess the use of technology to support the diverse needs of students, there are some colleges and universities that can serve as models of how we can reconcile the "high touch" services like advisement with the impersonal "high tech" environment of the World Wide Web (Helfgot, 1995). ...
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