Teresa Anania, eCampus News
The proportion of students who were highly satisfied with their learning experience fell from 51 percent pre-COVID to 19 percent post-COVID, and 60 percent of instructors said they struggled to keep students engaged. To improve student success, institutions can apply learnings from the past 12 months to provide a higher-quality remote learning experience. Schools with better IT infrastructure and a higher IT support staff ratio will distinguish themselves from the pack. For example, investing in a chatbot can help students and parents find the information they need faster so they can focus on learning and not on troubleshooting. It can also free up administrators and IT support staff to answer more sensitive or complex needs, instead of handling simple or common questions.
https://www.ecampusnews.com/2021/04/13/3-lessons-from-1-year-of-remote-learning/
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