Patti P. Phillips, Jack J. Phillips, Chief Learning Officer
With much of learning and development converted to a virtual format these days, a critical question is being raised. Is virtual learning working? This question is being asked by executives in organizations, and when they ask it, they are not concerned about whether the participants are actually learning. Rather, they are concerned about participants using what they’ve learned and whether it is having an impact in the organization. Executives want virtual learning to drive impact, as demonstrated by specific business measures. Almost a decade ago, in his book, “Learning Everywhere: How Mobile Content Strategies are Transforming Training,” Chad Udel suggested that virtual learning should drive high-level business results.
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