Julie Delich, University Business
Many advisors who work on campus know a student is struggling before they say a word. After all, the student’s expression and body language can reveal their frustration and anxiety. But online advising is different. Advisors often work with online students by phone, email, or text — formats that don’t offer the same cues as in-person advising. Therefore, online advisors must use different tactics to discern a student’s mental state or desire for help. Even so, many colleges base online advising on their campus-based practices. This approach seems logical because the destination of online and in-person programs — a degree or certificate — is the same. But the online journey follows a different path, raising the need for tailored support.
https://universitybusiness.com/finally-an-online-advising-model-that-actually-works-lp
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