by Antony Awaida, EDUCAUSE Review
Faced with an infrastructure approaching end-of-life and the prospect of a costly upgrade, NYU kicked off the process by gathering requirements from all stakeholders. The requirements were then placed under four rubrics: (1) Must Have, (2) Should Have, (3) Could Have, and (4) Nice to Have. In addition to the technical requirements, NYU decided to run a pilot and proactively seek feedback from the user community. Further, the university incentivized students to provide feedback by entering respondents into a raffle to win an iPad.
Share on Facebook