by Ryan Petersen
Does that new help desk aide look, well, young? As in, really young — as in, your student? Don’t be surprised. Several school districts have launched IT support programs that give students an opportunity to get hands-on with tech and also extend the help that they can provide to the classroom, staff and students. IT professionals are stretched thin in K–12 school districts. And the strategy of staffing help desks with student workers has become an increasingly successful approach to combat an influx of help requests that come with the proliferation of educational technology. For these programs, schools tap computer-savvy students as a resource, preserving the IT staff’s time for other responsibilities.
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