By Michael Hart, Campus Technology
A little finesse goes a long way in communicating with tech-challenged users — and more important, it can bolster IT’s strategic role across the university. Failed communication is just one symptom of the chasm that sometimes exists between IT professionals and the faculty, students and administrators they serve. And while it’s tempting to blame the user, the truth is it’s up to IT to find a way to get the right messages across. “You’ve got to go to where people stand,” exhorted Joanna Young, vice president and CIO at Michigan State University. In other words, put yourself in the user’s shoes; listen as much as you talk or fix; and learn how to speak on his terms.
http://campustechnology.com/articles/2014/09/25/how-to-bridge-the-it-communication-gap.aspx
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