Educational Technology Ray Schroeder, editor, OTEL - University of Illinois at Springfield |
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News, Techniques and Theories of Effective Use of Technology in Education 
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Monday, January 26, 2004
A Little Help from Our Friends - Carol Holzberg, TechLearning
For many school districts, it's no longer possible to depend solely on in-house personnel to field end user questions and offer basic troubleshooting. Especially in districts with large installed bases, where PCs number in the thousands but IT staff only in the single digits, streamlining the help desk process is essential. Though used primarily in the business world to address employee and customer tech problems, help desk software is one approach being employed by swamped school technology departments.
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