By Michael Hart0, Campus Technology
A little finesse goes a long way in communicating with tech-challenged users — and more important, it can bolster IT’s strategic role across the university.You’ve spent hours on the phone with a user whose problem, you finally discover, is nowhere close to what he has been describing to you. Or you’ve gotten that excited call from a professor who has just learned about “the most amazing technology ever” and wants you to get it for her “immediately.” (Never mind that the technology costs a mint or won’t actually suit her needs!) Every IT professional at a higher education institution has had these experiences. It doesn’t matter if you’re a one-person team at a small community college or part of a massive IT department at a major university. Failed communication is just one symptom of the chasm that sometimes exists between IT professionals and the faculty, students and administrators they serve.
http://campustechnology.com/articles/2014/09/25/how-to-bridge-the-it-communication-gap.aspx
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