By David Talbot, Technology Review
The Internet is critical infrastructure for homes, businesses, and government. A system crash blacking out broadband service for all 11.4 million of Time Warner Cable’s customers for three hours early Wednesday morning raises questions about the stability of U.S. Internet infrastructure and the potential impact of Time Warner’s proposed mega-merger with Comcast, experts say. A human error that cascaded throughout Time Warner’s Internet routers appears to have triggered the outage. The company said in a statement that during overnight network maintenance, “an erroneous configuration was propagated throughout our national backbone.”
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