by Steve Young, CIO Advisor
In an earlier blog I mentioned my requirements for a great help desk for our organization. After a lengthy search, trial, and selection process, a winner was picked. As it turned out, while the help desk used standard software that we support, it used a database version that we did not yet have running in our organization. We were not able to upgrade our current databases, because other vendors’ systems required older database versions. We talked about options such as starting another database server, and our help desk vendor mentioned that they had a lot of customers starting to run their software in the Amazon Web Services (AWS) cloud. Like many districts, while we have had many cloud-based software applications, we had never tried managed hosting, which has gained a huge amount of traction in recent years, with a huge number of players , now increasingly dominated by heavyweights such as Rackspace, Amazon, Microsoft, Google, Verizon, and IBM.
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