By Mikel Amigot, IBL News
Chatbot–based customer services are increasingly in demand. Advancements in AI technology, natural language processing, neural networks and speech recognition are making chatbots more effective and affordable. However, they are still in an early phase of development. These revolutionary applications – which allow users to engage in interactive conversations using text or natural voice – have the potential to save businesses a fortune – over 8 billion annually by 2020 according to Juniper.
https://iblnews.org/2019/05/23/chatbots-gain-traction-among-business-now-a-course-about-them-on-edx/
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