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Friday, August 20, 2004
Preventing drowning in e-mail - Robert Weisman/The Boston Globe
E-mail is a victim of its own success. That is the conclusion of International Business Machines researchers who have spent nearly a decade on field tests at IBM and other companies to determine how employees work and use electronic mail, who say it is clear to them that e-mail has become the Internet's killer application. "Initially there was a sense that e-mail was just a way of communicating with people," said Dan Gruen, an IBM research scientist who is leading the company's Remail, or reinventing e-mail, project in Cambridge, Massachusetts. "Then came attachments, and e-mail became a way to transfer things. Now people almost live in their inboxes. You know they're checking it on a regular basis, so that's where people will go to reach someone."
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