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Saturday, February 22, 2003
Help Desk Workers Suffer 2002 Salary Drop - Robyn Greenspan and Sharon Gaudin
U.S. help desk workers took it hard in the wallet last year, with the sluggish economy dragging down 2002 salaries across the board, according to a study by the Help Desk Institute (HDI). The survey shows that salaries dipped in all service and support-related jobs last year. Directors and senior support managers took the hardest hit, though, with a 7 percent decrease in pay — or an average drop from $82,484 to $76,805. All salaries, according to the institute's researchers, dropped about 3 percent.
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