Techno-News Blog Ray Schroeder, editor, OTEL - University of Illinois at Springfield

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Wednesday, August 28, 2002

http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905358292&rel=true

ACSI: US Net users most happy with news and info


American Internet users are happy with news and information sites, but less so with portals and search engines, according to the American Customer Satisfaction Index (ACSI). The study from the University of Michigan measures user attitudes in a large number of industries including manufacturing, household appliances, automobiles, and ebusiness. The overall score for the e-business category which focuses on online news and information, portals and search engines, was 68.7 out of 100 compared to a national average of 73.0....

 


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