Techno-News Blog Ray Schroeder, editor, OTEL - University of Illinois at Springfield |
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Saturday, March 02, 2002
http://www.troubleshooters.com/tuni.htm The Universal Troubleshooting Process The Universal Troubleshooting Process (UTP) is an abbreviated version of the book Troubleshooting Techniques of the Successful Technologist by Steve Litt. UTP consists of ten steps designed to help modern workers diagnose the system in question and ultimately repair it. The process is very general and can be applied to virtually any well-defined system. Each step of the process is carefully outlined and can be easily followed. The Web site also has links to applicable articles from Steve Litt's online Troubleshooting Professional Magazine. UTP is a clever and original approach to troubleshooting technical systems. From The NSDL Scout Report for Math, Engineering, and Technology, Copyright Internet Scout Project 1994-2002. http://scout.cs.wisc.edu/
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