Techno-News Blog Ray Schroeder, editor, OTEL - University of Illinois at Springfield |
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Friday, December 21, 2001
http://www.infoworld.com/articles/hn/xml/01/12/20/011220hnbband.xml Broadband providers push customer self-service By Mark Leon THIS SPRING TWO broadband communications companies will deploy customer self-service software from competing vendors. Cox Communications, the Atlanta based cable company, has signed a deal with Support.com and BroadJump. Verizon in New York has selected Motive Communications to serve its DSL customers. Cox has licensed the Broadband Resolution Suite, a combined software solution from Support.com and BroadJump. Cox is already mailing client software to its 780,000 cable modem subscribers, and plans to have the necessary back end systems up and running by March....
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